Return & Refund Policy

At Polonest, we want customers to have a smooth shopping experience. This policy explains return and refund conditions.

Return Eligibility

You may request a return within 7 days from the date of delivery if the product received is damaged, defective, wrong or significantly different from the product ordered.

Non-Returnable Cases

Returns may not be accepted if the product is used, washed, altered, damaged after delivery, missing tags or packaging, or returned without original invoice or order details. Size or color exchange may depend on product availability and approval.

Return Request Process

To request a return, contact us at info.samir189@gmail.com or +91 8800012479 with your order ID, registered contact details, reason for return and clear photos or videos of the product and package.

Quality Check

All returned products will be checked after receipt. Refund or replacement will be approved only if the product meets return eligibility conditions.

Refund Timeline

Once approved, refund will be processed to the original payment method within 5-7 working days. The final credit timeline may depend on your bank or payment provider.

Shipping Cost for Returns

If the issue is due to damaged, defective or wrong product, we will guide you with the return process. In other approved cases, return shipping charges may be borne by the customer.

COD Orders

Cash on Delivery (COD) is not available on Polonest; therefore, refunds are processed only for prepaid or online orders as applicable.

Last updated: 06 May 2026