Privacy Policy

This Privacy Policy explains how Polonest collects, uses and protects customer information when you visit our website, place an order or contact our support team.

Information We Collect

We may collect your name, phone number, email address, shipping address, billing details, order details, payment status, device or browser information and any information you share with us for customer support.

How We Use Your Information

Your information is used to process orders, deliver products, provide customer support, send order updates, improve our website, prevent fraud and comply with applicable legal requirements.

Payments

Payments are processed through secure third-party payment partners. We do not store your full card, UPI or banking details on our website. Please note that Cash on Delivery (COD) is not available on Polonest.

Sharing of Information

We may share required information with delivery partners, payment partners, technology service providers and support tools only for order processing, delivery, payment confirmation and customer service purposes.

Cookies and Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor activity and support marketing or analytics features.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse or disclosure. However, no online platform can guarantee absolute security.

Your Choices

You may contact us to request correction, update or deletion of your personal information, subject to order, legal and business record requirements.

Contact

For privacy-related questions, contact us at info.samir189@gmail.com or +91 8800012479.

Last updated: 06 May 2026